Introduction

At Grand Horology, your privacy is paramount. We are dedicated to the transparent and responsible handling of your personal information. This Privacy Policy comprehensively outlines how we collect, use, share, and safeguard the information you provide when you engage with our website, purchase luxury timepieces, or utilize any of our services. By using our website and providing your information, you signify your agreement to the terms outlined in this Privacy Policy.

Information We Collect

• Personal Information: This encompasses identifying details like your name, home address, email address, phone number, and your preferences and interests in luxury timepieces. We collect this information whenever you directly contact us, submit an inquiry, place an order, request a watch service, or subscribe to our communications.

• Payment Information: We may collect payment details, including your credit card, debit card, or banking information, to securely process transactions and fulfill orders. We adhere to industry-standard payment processing protocols to protect your financial data.

• Website Usage Data: We collect non-personally identifiable information about your interactions with our website. This includes information such as the web pages you visit, links clicked, duration of visits, device type, internet browser used, and general geographic location (with your explicit consent). Analyzing this data helps us understand browsing patterns and optimize our website for a seamless user experience.

• Correspondence: We may retain records of communications between yourself and Grand Horology representatives. This includes emails, call transcripts (if applicable), or other forms of correspondence. This helps us provide consistent, high-quality customer support and resolve any concerns effectively.

How We Use Your Information

• Providing Services: We utilize your information to fulfill your requests, process orders, arrange for repairs or restorations, respond promptly to your inquiries, and deliver exceptional after-sales support to guarantee your satisfaction.

• Personalization: We analyze your preferences, purchase history, and interactions with our website and services to create a personalized experience. This involves hand-picking watch recommendations we believe you’ll love, sending tailored communications, and offering promotions aligned with your interests.

• Website & Service Improvements: By analyzing website usage data, we gain valuable insights into how our website is used. This allows us to make strategic, data-driven decisions to optimize website design, enhance navigation, and continuously improve the user experience.

• Security & Compliance: To protect the integrity of our systems, prevent fraudulent activities, investigate suspicious behavior, and adhere to legal regulations and industry standards, we utilize the information we collect.

• Marketing Communications: With your explicit consent, we may use your information to send you promotional emails about new product arrivals, upcoming sales, special offers, and exclusive events held by Grand Horology. You always have the option to unsubscribe from marketing communications at any time.

Information Sharing

We maintain a strict policy regarding the sharing of your information, only disclosing it when necessary:

• Trusted Partners: We may share your information with select, carefully vetted partners to facilitate order fulfillment, process payments, arrange secure shipping, and provide customer support. These partners are contractually bound to uphold strict data protection standards and to use your information exclusively for the agreed-upon services.

• Legal Obligations: If compelled by a valid court order, subpoena, government investigation, or other lawful requests, we may be legally required to disclose your information to authorities.

• Business Transfers: In the event of a company merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction. We will take reasonable steps to ensure the acquiring entity maintains comparable data protection practices.

Your Rights and Choices

• Access & Correction: You have the right to request a copy of the personal information we hold about you and request corrections if you believe the information is inaccurate or incomplete.

• Opt-Out of Marketing: You have the right to opt-out of receiving promotional emails from us. Simply use the “unsubscribe” link included in any marketing communication or contact us directly.

• Cookie Controls: You can manage cookies stored on your device through your web browser settings.

• Data Deletion Request: Under certain circumstances, you may request the deletion of your personal information.

Data Security

• Encryption: We utilize industry-standard encryption protocols to protect your sensitive information, both in transit and at rest.

• Firewalls: Our systems are protected by firewalls to prevent unauthorized access and mitigate security risks.

• Secure Servers: We store your data on secure servers located in controlled facilities with restricted physical access.

• Limited Access: Access to personal information is granted only to authorized Grand Horology personnel on a need-to-know basis.

• Regular Security Audits: We regularly conduct internal and external security audits to identify potential vulnerabilities and implement corrective measures.
• Employee Training: Our employees undergo rigorous training on data protection best practices and confidentiality obligations.

Children’s Privacy

Grand Horology’s website and services are designed exclusively for individuals over the age of 18. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

International Users

If you are located outside of Hong Kong, please be aware that your personal information may be transferred to, stored in, and processed within Hong Kong, where our servers and central operations are located. By using our website and services, you consent to the transfer of your information to Hong Kong and understand that data protection laws may differ from those in your country of residence.

Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on our website with a revised effective date. We encourage you to review our Privacy Policy regularly for the most up-to-date information.