Introduction

Welcome to the Grand Horology website (the “Site”). These Terms and Conditions (“Terms”) govern your use of our website and the services we provide. Please read them carefully. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Scope of Services

Grand Horology offers a carefully curated selection of luxury watches for purchase. We also provide professional watch repair and restoration services. We strive to provide accurate product descriptions and pricing information; however, occasional errors may occur.

Eligibility

To use the Site and our services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. By using our site, you confirm that you meet these requirements.

Intellectual Property

The Site and its content, including text, images, graphics, logos, and trademarks are the property of Grand Horology or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use any content without our express written permission.

Ordering and Payment

• Placing Orders: You may place an order for watches on our site. Please provide accurate information for order processing and shipping. All orders are subject to availability and acceptance by Grand Horology.
• Payment Methods: We accept various secure payment methods, including credit cards, debit cards, and bank transfers.
• Order Confirmation: Upon order submission, you will receive an initial confirmation email. This does not guarantee availability. Your order is confirmed only when you receive an email stating that your watch has been secured or is ready for shipping.
• Pricing and Errors: We strive to ensure accurate pricing, but occasional errors may occur. If an error is discovered, we reserve the right to correct it or cancel the order at our discretion. You will be notified and have the option to reconfirm the order at the correct price.

Shipping and Delivery

• Shipping Fees: Shipping charges vary based on the destination and selected service level. Shipping costs are calculated and displayed before order confirmation.
• Delivery Timeframes: We provide estimated delivery times, but these are not guaranteed. Factors such as customs clearance may affect delivery schedules.
• Secure Shipments: We only work with reputable shipping carriers and insure all shipments to protect against loss or damage in transit.

Returns and Exchanges

• Return Policy: We want you to be completely satisfied with your purchase. Specific return policies may vary depending on the item. Please check the product page and your order confirmation for details. Generally, pre-owned watches come with a 14-day return window under specific conditions.
• Return Process: To initiate a return, contact our customer service team for instructions. You are responsible for return shipping costs and insurance. Returned items must be in their original, unworn condition with all packaging and documentation.
• Refunds: Once a returned item is received and inspected, we will process your refund promptly. Refunds will be made via the original payment method.

Watch Services (Repair and Restoration)

• Scope: We offer comprehensive watch repair and restoration services for most luxury watch brands.
• Service Quotes: We provide a detailed assessment and quote for services before proceeding.
• Turnaround Time: Repair and restoration times vary depending on the complexity of the work. We will provide an estimated timeline.
• Service Warranty: We stand behind our work and offer a 1-year warranty on all watch services.

User Conduct

You agree not to use the Site for any unlawful purpose. Prohibited activities include:

• Posting defamatory, threatening, or unlawful content.
• Breaching the intellectual property rights of others.
• Using the Site to transmit spam or commercial solicitations.
• Attempting to gain unauthorized access to the Site or user accounts.
• Interfering with the proper functioning of the Site.

Disclaimer of Warranties

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY GRAND HOROLOGY ON AN “AS IS” AND “AS AVAILABLE” BASIS.